winnerz Privacy Policy

1About This Policy

This Privacy Policy describes how winnerz ("winnerz," "we," "us," "our") collects, uses, stores, and protects the personal information of users ("you," "Player," "User") who access or register on the winnerz.vip platform. It applies to all services offered by winnerz, including the website, mobile-optimized platform, and any related communications.

This policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as applicable PAGCOR data governance requirements. By registering an account on winnerz, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2Data We Collect

winnerz collects personal data through your registration, account activity, and interactions with the platform. The categories of personal data we collect include:

2.1 Registration & Identity Data

• Full legal name as it appears on your government-issued ID
• Date of birth (to verify you are 21 years of age or older)
• Email address and mobile phone number
• Residential address (city, province, postal code)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

• Copies of government-issued identification documents (e.g., Philippine passport, SSS ID, PhilSys national ID, driver's license)
• Proof of address documents (e.g., utility bill, bank statement)
• Selfie or liveness verification images where required
• Proof of payment method ownership

2.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., GCash mobile number, PayMaya account reference, BPI or BDO account name — we do not store full bank account numbers or card numbers)
• Transaction amounts, dates, and reference numbers

2.4 Gaming Activity Data

• Game session logs, bet history, win/loss records
• Bonus and promotion usage history
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical & Device Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session timestamps and login history
• Cookie identifiers and analytics data (see Section 6)

2.6 Communications Data

• Records of your communications with the winnerz support team (live chat transcripts, email correspondence)
• Survey responses and feedback submissions

3How We Use Your Data

winnerz uses your personal data for the following purposes:

• Account Management: To create, maintain, and secure your winnerz player account.
• Identity Verification: To verify your identity and age (21+) in compliance with PAGCOR KYC requirements and to prevent fraud and money laundering.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment channels.
• Game Delivery: To provide access to all games and services available on the winnerz platform.
• Regulatory Compliance: To meet our obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), and the Data Privacy Act of 2012.
• Responsible Gaming: To monitor gaming patterns and apply responsible gaming tools where appropriate, including deposit limits and self-exclusion.
• Customer Support: To respond to your inquiries, complaints, and support requests.
• Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Marketing (with consent): To send you promotional offers, bonus notifications, and platform updates where you have opted in to receive such communications.
• Platform Improvement: To analyze usage patterns and improve the winnerz platform, user experience, and game offerings.

4Legal Basis for Processing

winnerz processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms & Conditions you agreed to upon registration — including account management, payment processing, and game delivery.
• Legal Obligation: Processing is required to comply with PAGCOR licensing conditions, AMLA reporting obligations, and other applicable Philippine laws.
• Legitimate Interests: Processing is necessary for our legitimate interests in fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent, which you may withdraw at any time.

5Data Sharing

winnerz does not sell, rent, or trade your personal data to third-party marketers. We share your data only in the following limited circumstances:

• Service Providers: We share data with trusted third-party service providers who assist in operating the winnerz platform, including KYC verification providers, payment processors (e.g., GCash, PayMaya), game software providers, cloud hosting providers, and customer support platforms. These providers are contractually bound to process your data only as instructed by winnerz and in compliance with applicable data protection laws.
• Regulatory Authorities: We are required to share certain data with PAGCOR, the Anti-Money Laundering Council (AMLC), and other Philippine government authorities upon lawful request or as required by our licensing conditions.
• Law Enforcement: We may disclose personal data to law enforcement agencies where required by a valid court order, subpoena, or other lawful legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the winnerz business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.

6Cookies & Tracking Technologies

winnerz uses cookies and similar tracking technologies to operate and improve the platform. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Analytics Cookies: Used to understand how players interact with the winnerz platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymized.
• Preference Cookies: Used to remember your language preferences, display settings, and other personalization choices.
• Marketing Cookies: Used to deliver relevant promotional content where you have consented to receive marketing communications. You may opt out at any time.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies may affect the functionality of the winnerz platform.

7Data Retention

winnerz retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AMLA obligations.
• Transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Customer support communications are retained for three (3) years from the date of the interaction.
• Marketing consent records are retained for the duration of your account and for two (2) years following account closure.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized in accordance with our data destruction procedures.

8Data Security

winnerz implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the winnerz platform.
• Encrypted storage of sensitive data, including passwords (stored as salted hashes) and identity documents.
• Access controls ensuring that only authorized winnerz personnel with a legitimate need can access personal data.
• Regular security audits and penetration testing of the winnerz platform infrastructure.
• Two-factor authentication (2FA) options available to all registered players.

While winnerz takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect any unauthorized access to your account.

9Your Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by winnerz:

• Right to be Informed: You have the right to know what personal data winnerz collects about you and how it is used — which is the purpose of this Privacy Policy.
• Right of Access: You may request a copy of the personal data winnerz holds about you at any time.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to Erasure: You may request deletion of your personal data, subject to our legal and regulatory retention obligations (see Section 7).
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact the winnerz support team. We will respond to all verified data rights requests within thirty (30) days. We may require proof of identity before processing your request.

10Children & Minors

The winnerz platform is strictly intended for persons who are 21 years of age or older, in accordance with PAGCOR regulations governing online gaming in the Philippines. winnerz does not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will immediately close the associated account, void any winnings, return deposits where practicable, and delete the personal data in question. If you believe a minor has registered on the winnerz platform, please contact our support team immediately.

11Third-Party Links

The winnerz platform may contain references to third-party services such as payment providers (GCash, PayMaya, BPI, BDO, Metrobank) and game software providers. These third parties operate under their own privacy policies, which are independent of this Privacy Policy. winnerz is not responsible for the data practices of third-party services. We encourage you to review the privacy policies of any third-party services you interact with in connection with your winnerz account.

12Changes to This Policy

winnerz reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the platform at least seven (7) days before taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the winnerz platform following any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any changes, you must cease using the platform and may request account closure.

13Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the winnerz Data Protection team:

winnerz Data Protection
Email: privacy winnerz.vip
Support: Available 24/7 via live chat on winnerz.vip

You also have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have not been respected.

This Privacy Policy was last reviewed and updated on 1 January 2026. All previous versions are superseded by this document.